Automate Customer Support with Kognetiks Chatbot

A Smart Solution for Small Businesses on WordPress

Introduction

Running a small business often means juggling multiple roles such as sales, marketing, operations, and of course, customer support. But what if you could automate routine customer interactions without hiring a support team? The Kognetiks Chatbot for WordPress is designed to do just that.

In this article, we’ll walk you through how small businesses can use the Kognetiks Chatbot plugin to deliver instant, 24/7 support to website visitors, freeing up time while improving customer satisfaction.

Why Automate Customer Support?

Automated chatbots provide immediate responses to common inquiries like business hours, product questions, or booking info without human intervention. This leads to:

• Faster response times
• Lower operational costs
• Better user experience
• Increased lead capture and sales

With conversational AI, even a solo entrepreneur can deliver enterprise-level support.

What Is the Kognetiks Chatbot?

The Kognetiks Chatbot is a WordPress plugin that integrates advanced conversational AI (including OpenAI’s ChatGPT, NVIDIA NIM, DeepSeek, and others) directly into your site. It supports both floating and embedded styles, customizable assistants, and integration with multiple models, all without requiring coding expertise.

Real-World Use Cases for Small Businesses

1. Local Service Business (e.g., Plumber or Salon):
Visitors can ask questions like:

• “What are your business hours?”
• “Do you offer same-day appointments?”
• “Where are you located?”

2. Online Retailer:
The chatbot can answer:

• “Where’s my order?”
• “What’s your return policy?”
• “Do you have size guides?”

3. Coaches and Consultants:
Use the chatbot to:

• Share scheduling links
• Deliver PDF guides
• Qualify leads with automated questions

How to Set It Up

Step 1: Install the Plugin

• Upload the chatbot-chatgpt folder to /wp-content/plugins/ or install via the WordPress Plugin Directory
• Activate the plugin via the WordPress admin panel

Step 2: Enter Your API Key

• Go to Settings > API/Model
• Paste in your API key from OpenAI, NVIDIA, Anthropic, Mistral
• There’s an option to run a local LLM as well

Step 3: Configure Chat Settings

• Choose floating or embedded style
• Set conversation context (e.g., “You are a friendly customer support agent for our company.”)
• Adjust temperature and token limits for creative or focused responses

Step 4: Add to Your Site

Use the shortcode

[chatbot style="floating"]
or

[chatbot style="embedded"]
on any page or post

• Place a “floating” chatbot in the footer a chatbot that’s always present

Step 5: Enable Logging (Optional but Powerful)

• Turn on conversation logging to track common questions
• Use insights to update your FAQ or fine-tune your assistant

Bonus Features for Small Businesses

• Conversation History: Returning users can view previous chats
• Voice Input: Let users speak their question instead of typing
• File Uploads: Collect files or documents via the chat
• Custom Greetings: Personalized welcome messages for new and returning visitors

If you’re a small business owner looking to automate your customer support, improve user experience, and gain back precious time, download the Kognetiks Chatbot plugin for WordPress today.

Kognetiks Chatbot

With easy setup and powerful features, it’s the customer support agent that never sleeps.