Smarter Support Starts with the Knowledge Navigator and Our Chatbot

Build a chatbot that actually knows your content and delivers answers your visitors can trust.

When your website chatbot struggles to give helpful answers, it’s not always the AI’s fault. Often, the issue is simple: it doesn’t actually know your content.

That’s where the Knowledge Navigator feature in the Kognetiks Chatbot for WordPress comes in. It’s your secret weapon for turning a generic chatbot into a trained assistant deeply familiar with your website.

What Is Knowledge Navigator?

Knowledge Navigator is a built-in site crawler and keyword engine that scans your entire WordPress website including your posts, pages, products, and even comments to extract the most meaningful content using and algorithm TF-IDF (Term Frequency-Inverse Document Frequency). This generates a ranked list of terms that your chatbot can use to deliver context-rich, relevant answers.

It builds a private, structured knowledge base that guides the chatbot’s responses, serving visitors with the most relevant links to your content.

How It Works

1. Crawls your site: Every published post, page, product, and (optionally) comments is indexed.
2. Scores relevance: Using TF-IDF, it identifies and ranks keywords by importance.
3. Feeds the chatbot: The results are stored so that they can be referenced by the chatbot during conversations. You can also export the data if you desire.
4. Delivers context: The chatbot uses these insights to surface better answers and related content links.

How To Set It Up

Getting started is fast:

1. Enable content sources
   Choose which post types and comment types to include via the Include/Exclude tab.
2. Configure the schedule
   Use the Scheduling tab to set crawl frequency (hourly, daily, etc.), number of top keywords (e.g. 500), and tuning percentage (depth).
3. Customize enhancements
   Adjust how many links the chatbot shows in its answers, whether it includes excerpts, and even add custom intro/outro text.
4. Monitor progress
   The Status tab shows when the crawler last ran, how many items were indexed, and helps you verify everything is running smoothly.

Why It Matters

The result? A smarter chatbot that responds with accuracy, context, and confidence based on your own website content.

• ✅ More helpful answers
  Visitors get answers grounded in what you’ve actually published and not generic AI guesses.
• ✅ Boost SEO and engagement
  Embedded content links encourage deeper browsing, lower bounce rates, and better user experience.
• ✅ No code required
  All of this can be configured through the WordPress dashboard in just a few clicks.

Align with Your Visitor Needs Today

If you want a chatbot that’s aligned with your brand, your content, and your visitors’ needs, the Knowledge Navigator is a must.

Level up your WordPress chatbot today by installing the Kognetiks Chatbot plugin.

Kognetiks Chatbot

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