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Frequently Asked Questions

Here are some intriguing and frequently asked questions you might pose to understand Kognetiks Chatbot for WordPress capabilities, test its intelligence, and explore its features.

About Kognetiks Chatbot for WordPress

Q: What is Kognetiks Chatbot for WordPress?

A: Kognetiks Chatbot for WordPress is an AI-powered conversational agent developed to give content creators using WordPress access to new pre-trained AI models developed by OpenAI, such as DALL-E, Codex, GPT-3, and GPT-4.  The OpenAI API is designed to add state-of-the-art AI capabilities to virtually any task available in the English language. Kognetiks Chatbot for WordPress is built on top of the GPT (Generative Pre-trained Transformer) architecture, which is a type of deep learning model widely used for natural language processing tasks. ChatGPT is designed to generate human-like responses and engage in interactive conversations with users.  ChatGPT is trained on a vast amount of text data from the internet, allowing it to learn patterns, language structures, and context.  It can understand and generate coherent and contextually relevant responses, making it suitable for various conversational applications.  However, it’s important to note that ChatGPT has limitations.  It may sometimes produce incorrect or nonsensical answers, and it can be sensitive to slight changes in input phrasing, leading to inconsistent responses.  OpenAI continues to work on improving the system and addressing these limitations.

Content Exploration and Knowledge Navigator

Q: What is Knowledge Navigator?

A: Knowledge Navigator is the smart explorer behind our Kognetiks Chatbot for WordPress plugin that’s designed to delve into the core of your website.  Like a digital archaeologist, it embarks on an all-encompassing journey through your site’s pages, carefully following every internal link to get a holistic view of your content.  Knowledge Navigator sifts through each page, extracting the essence of your content in the form of keywords and phrases, gradually building a meticulous, interactive map of your website’s architecture.

Q: How does Knowledge Navigator work?

A: Knowledge Navigator  employs a clever technique known as TF-IDF (Term Frequency-Inverse Document Frequency) to unearth the keywords that really matter.  The keywords are ranked by their TF-IDF scores, where the score represents the keyword’s relevance to your site.  This score is a fine balance between the term’s frequency on your site and its inverse document frequency (which is essentially the log of total instances divided by the number of documents containing the term). In simpler words, it’s a sophisticated measure of how special a keyword is to your content.

Q: What is the output of Knowledge Navigator?

A: Both a detailed “results.csv” and “results.json” files are created, tucking away all the valuable information obtained in a dedicated ‘results’ directory within the plugin’s folder.  The prime objective of Knowledge Navigator is to enable the Kognetiks Chatbot for WordPress plugin to have a crystal clear understanding of your website’s context and content.  As a result, your chatbot will deliver responses that are not just accurate, but also fittingly contextual, thereby crafting a truly bespoke user experience.  This all is powered by the advanced AI technology of OpenAI’s Large Language Model (LLM) API.

Q: How can I tell if the Knowledge Navigator is working?

A: After you select a schedule and save the settings, the Knowledge Navigator is run shortly thereafter (usually about 10 seconds later). The status will show initially as ‘in process’.  After which the selected schedule (hourly, daily, weekly) is set and the Knowledge Navigator will run on that schedule until canceled. If you have installed a plugin like WP Cron you will find the crawl event amongst the other scheduled activities on your site.  You can also visit the Knowledge Navigator tab on the plugin settings to see when the Knowledge Navigator last sifted through your content.

Assistant Id and Custom GPT Questions

Q: How do I embed a Custom GPT Assistant in my website using Kognetiks Chatbot for WordPress for WordPress?

A: If you’ve build a Custom GPT Assistant in OpenAI’s ChatGPT the URL (for example is not the “assistant ID” needed to work with Kognetiks Chatbot for WordPress. You’ll need to build your Custom GPT Assistant in the OpenAI Playground (at Once built there, you will see the Assistant ID below the name of your Assistant. It will start with “asst_” followed by upper- and lower-case letters numbers, for example: asst_12AB34CD56EF78GH90IJ. Once you have this ID and installed the latest version of the Chatbot ChatGPT (at least version 1.6.9), navigate to Settings > API/Model, where you will see two configuration options. Set “Use Custom GPT Assistant ID” = “Yes” and enter your “asst_” ID in the “Custom GPT Assistant ID” field. Don’t forget to click “Save Settings” at the bottom of the screen. Return to the website where you’ve installed the short code for Kognetiks Chatbot for WordPress, [chatbot], and refresh the page, and your Custom GPT Assistant will now be embedded within your site.

OpenAI Accounts, Billing and Model Access

Q: How do I access OpenAI’s GPT-4 model?

A: In an OpenAI help blog post this week (August 23, 2023), it appears that OpenAI has updated their terms for accessing the GPT-4 API. As of this writing, you will need to setup pre-paid billing by purchasing a minimum of $0.50 worth of credits before accessing the GPT-4 API.  You can read more here and here about instant access and prepaid billing from OpenAI.  If you’re experiencing an error after enabling the Kognetiks Chatbot for WordPress this may resolve your issues.


Q: How do I obtain support for the Kognetiks Chatbot for WordPress Plugin?

A: You can obtain support by visiting the support page at here and filling out the form.

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